FAQs

Some useful information...

How much of the RRP goes to charity?

85% of the RRP goes to charity (£24), which is split into individual donations of £1 for each of our 24 charities.

What happens to the rest of the RRP?

The remaining 15% (£3.95) is used to cover postage and packaging, plus fund operations, marketing and production of the calendars themselves. Any additional income will be invested into making Advent of Change bigger and better next year, so we are able to generate even more donations for even more amazing causes. Advent of Change is a limited by guarantee company meaning there are no shareholders.

How long does delivery take?

Please allow up to five working days for delivery.

Do you offer international delivery?

Yes! It's an additional £2.00 for delivery of any international orders.

When is the latest I can order to ensure delivery for 1st December?

We would recommend ordering by Sunday 25th November to ensure it arrives for the start of December.

Do I need to be in to accept delivery?

Our product has been designed to fit through a standard letterbox, so you won't need to be in when it's delivered.

Can I buy this product in a store?

Advent of Change is available in all John Lewis stores, as our exclusive retail partner.

Is the product suitable for children?

Whilst Advent of Change has not been designed specifically with children in mind, we believe it can be enjoyed by families as you discover how your donation has made a difference together. Please note that each of the donations are specific to the charities we support and will therefore make reference to difficult subjects such as illness, homelessness and bereavement.

Where is this product made?

Advent of Change in made in the UK.

Is this product recyclable?

Not only is our product recyclable, we encourage it! All Advent of Change print and packaging has been designed with the environment in mind. It comes wrapped in a biodegradable potato starch film and is made using FSC certified paper, vegetable oil based inks and biodegradable glues.

What if I want to return this product?

We accept returns if they are made within two weeks, and if the product is unopened (film still sealed). Please email orders@adventofchange.com to request a return, and we will give you further details of the process.

I have a different question...

If your question isn't answered in the above FAQs, then please Contact Us and one of the Advent of Change team will get back to you as soon as possible.
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